Frequently asked questions
Where can I get Dual Controls installed?
He-Man’s own fully trained technicians supply an excellent installation service at our workshops in Southampton. Each installation at our He-Man workshop is fully supported by He-Man’s own Certificate of Installation.
You can wait in our waiting room with a television, free wi-fi and complimentary drinks or Southampton shopping centre is only a 10 minute walk away. Our customer service is regularly complimented and we always welcome your feedback on your He-Man experience.
Should you not be able to come to Southampton then we have approved independent agents throughout the country. Please refer to the Installation page for details.
Please take care if employing other installers, the Dual Control can only work as well as it is installed. We often receive reports of controls that have been badly installed or even used or reconditioned parts being installed into cars. He-Man do not endorse or support any used or reconditioned Dual Controls or parts. Dual Controls are safety critical; please ensure the safety of yourself, your pupils and your own vehicle.
What should I do if I encounter a problem with the Dual Control?
The He-Man technical department is always on hand to give assistance over the telephone, but the first point of call should always be to the person/agent who installed them for you.
What kind of guarantee do I have with my Dual Control?
He-Man Dual Controls provide a lifetime guarantee on the physical parts of a Dual Control and the installation of the Dual Control during its first installation when supplied new and installed by He-Man’s own technicians; He-Man Dual Controls also provide a lifetime guarantee on the physical parts of the Dual Control when supplied new and correctly installed by a He-Man approved Agent according to the Installation Instructions.
The lifetime guarantee is dependent upon the dual control being maintained as detailed in the Installation Instructions and/or General Facts Sheets, and excludes general wear and tear or factors related to misuse or unreasonable abuse of the equipment. The cables of a cable linked dual control carry a twelve month warranty as this is their serviceable lifetime.
Can I remove the pedal/pedals for out of hours use?
In most cases yes the pedals can easily detach either by a spring latch or 10mm bolt depending on the type of dual control installed.
Are the pedal heights adjustable?
If your pedal/pedals need adjusting then a fine adjustment can be made either up or down. For further information, please download our Pedal Adjustment.pdf document.
My car is due for a service will I need to remove the Dual Control to access serviceable parts etc?
Depending on the vehicle and the replacement part (filters, for example) then some parts of the dual control may need to be moved.
Can I transfer Dual Controls from one vehicle to another?
For product integrity and safety reasons He-Man will not use or endorse the use of reconditioned/ second-hand Dual Controls. He-Man will not therefore supply or support such systems, and any Dual Controls that are returned to us will be treated as used, and disposed of using appropriate ISO registered recycling agencies or equivalents.
Is there anyway I can identify the Dual Control I have installed in my vehicle?
A Batch Reference is stamped into each dual control's brake pedal; This unique reference allows us to identify the exact model of dual control.
What can I do if I need to return a Dual Control for reasons out of my control?
We do appreciate that there may be occasions where you may need to return a dual controls for reasons that were out of your controls. Please read our returns policy and contact us before returning anything to He-Man Dual Controls.
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